Privacy Policy – How CrazyWin PH Protects Your Data

1 Scope of This Policy

This Privacy Policy applies to all users of the CrazyWin PH platform, including visitors to the website and registered account holders. It covers personal information collected through the website at crazywinph.net, through the account registration and KYC process, and through any interactions with our support team.

By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact [email protected] to arrange account closure.

2 Information We Collect

CrazyWin PH collects personal information in the following categories:

We do not collect sensitive personal information beyond what is required for identity verification and AML compliance. We do not store full payment card numbers. All financial data is handled through secure, third-party payment processors.

3 How We Use Your Data

CrazyWin PH uses your personal information for the following purposes:

• Account management — Creating, maintaining, and securing your player account, including OTP-based login and password management.
• Identity verification — Conducting KYC checks to verify age (21+), identity, and eligibility to use the platform as required by anti-money laundering obligations.
• Payment processing — Facilitating deposits and withdrawals in Philippine Peso through GCash, Maya, and Philippine bank transfers.
• Platform security — Detecting fraud, unauthorised access, suspicious activity, and violations of our Terms and Conditions.
• Customer support — Responding to enquiries, resolving disputes, and addressing account issues.
• Responsible gaming — Monitoring for signs of problematic gaming behaviour and applying account tools where necessary.
• Platform improvements — Analysing aggregated, anonymised usage data to improve the player experience.
• Communications — Sending account-related notifications, security alerts, and information about changes to our Terms or this Privacy Policy.

We do not use your personal data to send unsolicited marketing communications without your explicit consent. If you receive a communication from CrazyWin PH and believe it was sent in error, contact [email protected].

4 Sharing Your Information

CrazyWin PH does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors — To facilitate deposits and withdrawals, we share the minimum necessary transaction data with our payment partners. These partners are bound by their own data protection obligations.
• Identity verification services — KYC checks may involve sharing identity documents with third-party verification providers who are contractually required to handle data securely and only for the stated purpose.
• Legal obligations — We may disclose personal data to law enforcement or regulatory authorities if required by applicable Philippine law, a valid court order, or as part of anti-money laundering compliance obligations.
• Business transfers — In the event of a merger, acquisition, or restructuring, player data may be transferred as part of the business assets. Players will be notified in advance of any such change.

5 Cookies and Tracking

CrazyWin PH uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, and understand how players interact with the site. The types of cookies used include:

• Essential cookies — Required for basic platform functions such as login sessions, security tokens, and page navigation. These cannot be disabled without affecting platform usability.
• Analytics cookies — Used to collect aggregated, anonymised data about how pages are used. This helps us identify areas for improvement without identifying individual users.
• Preference cookies — Store settings like display preferences so you don't need to reconfigure them on each visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play on CrazyWin PH, but some convenience features may not function as expected.

6 How We Secure Your Data

CrazyWin PH applies multiple layers of technical and organisational security measures to protect your personal data:

• All data transmitted between your device and our servers is encrypted using SSL/TLS.
• Account access is protected by password authentication and OTP (One-Time Password) verification sent to your registered mobile number.
• Financial data is handled through PCI-compliant payment processing systems. We do not store full payment card details on our servers.
• Internal access to player data is restricted to authorised personnel on a need-to-know basis.
• Platform activity is continuously monitored for unusual patterns, including login attempts from unrecognised devices or locations.

7 Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. General retention guidelines are as follows:

• Account data — Retained for the duration of your active account, and for a defined period after account closure to comply with legal and audit requirements.
• KYC and identity documents — Retained in accordance with applicable anti-money laundering legislation in the Philippines.
• Transaction records — Retained as required for financial reporting and regulatory compliance purposes.
• Support communications — Retained for a reasonable period to allow for dispute resolution and quality review.
• Technical logs — Retained for a limited period for security monitoring and fraud detection purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual.

8 Your Rights

As a player registered with CrazyWin PH, you have the following rights regarding your personal data:

• Right to access — You can request a copy of the personal data we hold about you.
• Right to correction — If any of your stored information is inaccurate or outdated, you can request that it be corrected.
• Right to deletion — You can request that your personal data be deleted, subject to legal retention requirements and outstanding account obligations.
• Right to restriction — In certain circumstances, you may request that we limit the processing of your data while a concern is under review.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, send a written request to [email protected] from your registered email address. We will respond within a reasonable timeframe. Please note that some requests may require identity verification before we can act on them.

9 Children and Minors

CrazyWin PH is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. The KYC process is designed to verify age before account activation is completed.

If we become aware that an account has been registered by a person under the age of 21, we will immediately close that account, delete associated personal data in accordance with our retention policy, and handle any remaining balance as required under our Terms and Conditions.

10 Changes to This Policy

CrazyWin PH may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via email to the address on file, or through a notice displayed on the platform.

The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after any changes take effect constitutes your acceptance of the revised policy. If you have questions about a recent change, contact our support team.

11 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us directly. Our support team is available around the clock.

When contacting us about a data request, please send your message from your registered email address and include a brief description of your request. For identity-sensitive requests such as data deletion or access, we may ask you to verify your identity before proceeding.

For concerns about responsible gaming tools or self-exclusion, you can also visit the Responsible Gaming page, or review the full Terms and Conditions for information about account rights and obligations.